Telephone Consulting Services Many times, customers have questions regarding processes and materials that can be answered by a simple phone call Laser Kinetics can provide you with a quick, easy and inexpensive way to obtain expert information on laser material processing. Our telephone consulting service lets us help you in real time. Rate: $150 per hour in 15 minute increments Initial retainer: $500.00 Telephone consultation is available from 8:00 AM to 5:00 PM Pacific Time from Monday through Friday. Messages received outside these hours will be answered the next business day. This support plan can also be used with e-mail consultation. Call 650 575-4919 or e-mail us to apply.